Frequently Asked Questions
Please note that CFRC do not refurbish items. Aged items are ok, as is wear and tear given, the item(s) are in a reusable order. If it is not reusable details on how to contact your Local Council can be found below.

Yes, soft furnishings including chairs, sofas, divans, mattresses, foam padding or fabric MUST have labels confirming it is Fire Retardant.

For Health and Safety reasons we cannot accept any glass items that are broken, chipped or cracked.

Sorry but items donated to us must be in a reusable condition.

Our staff are not qualified trade workers and we do not have the staff to be able to have this service.

No, we are happy to take items that are a little worn or tired. They must meet Fire retardancy rules and they are not ripped, torn or badly damaged.

If they are reusable and fully working then it’s likely we’d accept them. Fill out an question form below or call us for more detail

Sorry but we cannot accept built in furniture. Our staff are not qualified to dismantle and transport them. If they cannot be removed from the room and out of your property without dismantling them, we cannot accept them.

Most probably that would be fine. It depends on the level of damage. Maybe e-mail or send a picture through Facebook Messenger and we can help.

Sorry, we cannot accept any glass item with cracks or chips.

CFRC no longer accept donation of fridges or fridge freezers. If you have bought a Cooker or Washing Machine from us we could collect your old one. Please ask us when buying the item.

At CFRC we also have Brand New Fridges, Freezers, Washing Machines, Cookers, Beds, Mattresses and more. Please visit our Brand New Items section for more details.

Yes, we deliver Monday to Friday this can be booked for you when you buy the item. Delivery fees can be found here.

Our drivers collect (and deliver) furniture Monday to Friday only. 

No. CFRC will collect your reusable item FREE of charge.

Yes please, we even have a form on our website to help you with this. As a registered Scottish Charity, Gift Aid is hugely important in letting us have this service.

We have collection containers for reusable items at the Household Waste Recycling Centre’s (HWRC) in Irvine, Largs & Kilbirnie. If you place your item in the CFRC container, we will collect it from there. A link to each of the Local Council HWRC information can be found here:

North Ayrshire

East Ayrshire

South Ayrshire

Please contact your Local Council to arrange a special collection. Details can be found below:

North Ayrshire Council

East Ayrshire Council

South Ayrshire Council

Call our team on 0800 221 8083 or send us a message on Facebook or email some photo’s to

have any questions?
Get in contact with us by filling out our contact form
Please provide as much detail as possible regarding your general enquiry.
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